Same Great Care!

Same Great Care!

The same board certified doctors, nurses and
techs you know and trust. The Best Care is Immediate Care!

To learn more about Rochester Regional Health click on the button below.

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Spread the word!

Spread the word!

Starting September 1, 2016 we will be accepting TRICARE insurance.

We are proud to care for military families.

It’s Your Time

It’s Your Time

Choose your arrival time using our online self-scheduling tool. Walk-ins are always welcome! Pulse Occupational Medicine patients please call 585.360.1788 to schedule an appointment.

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Spread the word!

Spread the word!

Starting August 1, 2016 we will be accepting United Healthcare insurance.

Welcome United Healthcare patients.

Separate hype from reality

Separate hype from reality

Education and prevention can be the best medicine. Click on the link below to learn facts about the Zika Virus.   

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    • Locations

      • 2745 West Ridge Road
        Greece, NY 14626
      • 585.225.5252
        585.225.5256 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 2685 East Henrietta Road
        Henrietta, NY 14467
      • 585.444.0058
        585.444.0108 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 1065 Ridge Road
        Webster, NY 14580
      • 585.872.2273
        585.872.2275 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
    • Insurance

      We accept major insurance plans, including Excellus BlueCross BlueShield, MVP and Aetna, and we are continuously working to expand our network. Urgent care co-pays and fees are substantially lower than those charged by emergency rooms. We require a deposit for self-pay patients and those with high deductible plans.

      Learn More
    • Services

      Our board certified and emergency medicine trained providers treat non-life threatening injuries and illnesses. We have CLIA-certified labs and digital x-rays at all of our sites so we can diagnose and treat higher acuity cases than any other urgent care center in Rochester. 

      Learn More


    We currently have three locations to serve you in Greece, Henrietta and Webster.  All Rochester Regional Health Immediate Care centers have plenty of convenient, off-street parking. We also provide complimentary Wi-Fi and beverages, a children’s play area, and flat-screen TVs in each patient room. Open 365 days per year. We have affiliated additional locations in Buffalo, New York.

    Next door to Wegmans in the Ridgemont Plaza

    • 2745 West Ridge Road
      Greece, NY 14626
    • 585.225.5252
      585.225.5256 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm

    At the corner of E. Henrietta and Calkins Road

    • 2685 East Henrietta Road
      Henrietta, NY 14467
    • 585.444.0058
      585.444.0108 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm

    Across from the Kohls/Dick's plaza

    • 1065 Ridge Road
      Webster, NY 14580
    • 585.872.2273
      585.872.2275 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm


    Like most medical practices, Rochester Regional Health Immediate Care requires payment at the time of service. Fees vary depending on the level of service provided. We accept most major insurance plans. Urgent care fees and co-pays are  typically lower than those charged by emergency rooms.

    At the time of service, patients are required to pay the urgent care co-pay as determined by their insurance carrier (usually $25 - $75). This co-pay is typically substantially less than that charged by hospital emergency departments. We are a member of the Rochester Regional Domestic Network.

    A pre-payment deposit of $150 is required prior to service for patients who maintain membership in High Deductible Plans. If deductible requirements have been satisfied, with verification from the insurance company, only the co-pay (determined by your insurance carrier) is required.

    As a service to our senior population, we participate with Medicare Part B. We also participate with various Medicare Advantage Plans, sometimes called "Part C" or "MA Plans," that are offered by private companies. If you have a Medicare Advantage Plan or a secondary plan and your insurance card says “Medicare,” Federal law provides for you to be seen at any emergency room or qualified urgent care center.

    A pre-payment of $150 is required from every patient who maintains membership in a non-participating insurance plan. We will “courtesy bill” all plans, meaning we will submit the claim on the patient’s behalf, and the insurance company may reimburse the patient depending on his or her contracted plan.

    A pre-payment deposit of $240 is required from every patient who presents to Immediate Care without valid health insurance coverage, or is on Medicaid, or who is otherwise a non-insured private pay patient.


    Immediate Care providers and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. Through our sister organization, Pulse Occupational Medicine, our experienced healthcare professionals also provide a full array of occupational and industrial medicine services.

    To learn about all the services Rochester Regional provides click here.

    If it hurts a little or a lot, we can help. Don’t take the chance of a more serious injury, illness or infection, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the injuries we treat.

    • Animal and insect bites

      We treat a variety of animal bites from household pets to wild animals and seasonal bites from spiders, ticks and other insects.

    • Poison ivy, oak and sumac

      We provide options for dealing with the itching, and help to contain it. If the rash is widespread or results in a large number of blisters, our providers may prescribe an oral corticosteroid. If a bacterial infection has developed, our providers may prescribe an oral antibiotic.

    • Burns

      Burns can be painful and, when left untreated, can become infected and leave permanent scars. We treat first- and second-degree burns, along with symptoms of sunburn.

    • Sprains, fractures, broken bones

      We treat sprains, strains, broken bones and dislocations. We can provide splinting and can quickly arrange for orthopedic care.

    • Cuts and lacerations

      We administer stitches (sutures) and properly clean and bandage cuts and lacerations.

    When you or a loved one is sick, you want to feel better fast. Our compassionate healthcare professionals diagnose and treat most patients in about an hour. Below are just some of the illnesses that we treat.

    • Abdominal pain

      Abdominal pain is a symptom of appendicitis, gall bladder pain, diverticulitis and many other intestinal illnesses.

    • Ear infections

      We treat ear infections in children and adults. We also perform an ear wax flush for impacted ears.

    • Allergies

      We treat non-life theatening allergy symptoms caused by pets, food, chemicals, pollen and numerous other natural and man-made irritants.

    • Gynecologic and genitourinary problems

      We treat pelvis inflammatory disease.

    • Asthma

      Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing and shortness of breath. Asthma can't be cured, but its symptoms can be controlled.

    • Headaches

      Headaches have many symptoms including light sensitivity, vision abnormalities, allergies, nausea, vomiting and more. Severe headaches can be serious and should be evaluated by a medical professional.

    • Backaches, back pain

      Your spine is a column of more than 30 bones (vertebrae) held together by muscles, tendons and ligaments and cushioned by shock-absorbing disks. A problem in any part of your spine can cause back pain.

    • Minor eye problems

      We treat minor eye problems such as a scratched cornea.

    • Bronchitis

      Bronchitis is an inflammation of the lining of your bronchial tubes, which carry air to and from your lungs. People who have bronchitis often cough up thickened mucus, which can be discolored.

    • Nose bleeds

      Our providers offer effective packing for nose bleeds.

    • Chronic obstructive pulmonary disease (COPD)

      We have the expertise and the x-ray equipment to diagnose and treat chronic obstructive pulmonary disease.

    • Pneumonia

      Pneumonia is an infection that inflames the air sacs in one or both lungs. A variety of organisms, including bacteria, viruses and fungi, can cause pneumonia. Antibiotics can treat many common forms of pneumonia.

    • Cold and flu symptoms

      We can treat your cold and flu symptoms including fevers, congestion and related discomfort. We have Rapid Flu tests available to accurately diagnose this illness.

    • Sore throats

      A sore throat is the primary symptom of pharyngitis — inflammation of the throat (pharynx) and can be caused by viral or bacterial infection.

    • Congestive heart failure (CHF)

      Congestive heart failure (CHF), occurs when your heart muscle doesn't pump blood as well as it should.

    • Urinary tract infections (UTI)

      A urinary tract infection is an infection in any part of your urinary system — your kidneys, ureters, bladder and urethra. Antibiotics are the typical treatment for a UTI.

    • Dehydration

      Dehydration, as evidenced by excessive thirst, dry mouth or skin, little or no urination, severe weakness, dizziness or lightheadedness, or dark-colored urine, is treated with IV fluid replacement.

    • Vomiting

      We treat vomiting symptoms from food poisoning, stomach flu, abdominal pain and other digestive illnesses.

    • Diarrhea

      Acute and chronic diarrhea can have numerous causes that determine treatment options. Diarrhea can be serious and sometimes lead to dehydration.

    Our centers have comparable equipment to that of free-standing Emergency Departments such as ultrasound and digital radiology capabilities. Our use of the most advanced medical technologies saves our patients time and money.

    • Alcohol Breath Test

      A breath alcohol test is an estimate of your blood alcohol concentration (BAC). The test measures the amount of alcohol in the air that you exhale.

    • STD Test

      We diagnose and treat symptoms associated with sexually transmitted diseases (STDs) such as herpes, gonorrhea and chlamydia.

    • Electrocardiogram (EKG)

      EKGs are used to diagnose heart and pulmonary abnormalities.

    • Ultrasound

      Ultrasound is a diagnostic medical imaging technique used to visualize muscles, tendons, and many internal organs to capture their size, structure and any pathological lesions with real time images.

    • Pregnancy Test

      We provide accurate pregnancy testing services.

    • X-rays

      Our centers offer full digital x-ray capabilities. Your x-rays are read by certified radiologists.

    We have on-site laboratories for increased efficiencies and convenience. Immediate Care laboratories are CLIA certified by the Centers for Medicare & Medicaid Services (CMS) ensuring accuracy and safety. Some of our in-house labs are described below.

    • Complete Blood Count

      Our lab equipment can test for red and white cell counts as well as hemoglobin levels.

    • Rapid Flu Swab

      Through a simple test we can diagnose the flu. If diagnosed early, we can prescribe medications that can lessen the severity and duration of certain flu viruses.

    • Complete Metabolic Panel (CMP)

      A CMP is a group of blood tests. They provide an overall picture of your body’s chemical balance and metabolism.

    • Rapid HIV Test

      This blood test for HIV is performed in our facility, and results are provided prior to patients leaving.

    • Glucose PT/INR

      Immediate results for blood sugar and anticoagulant levels

    • Rapid RSV Test

      Rapid RSV (Respiratory Syncytial Virus) test for common viral respiratory infection that produces immediate results.

    • Mono Screen

      The mono test is used to help determine whether a person with symptoms has infectious mononucleosis (mono).

    • Rapid Strep Test

      Rapid strep test is used to quickly diagnose streptococcus infections.

    • Occult Blood

      Tests for the presence of microscopic or invisible blood in the stool. Fecal occult blood can be a sign of a problem in your digestive system, a polyp, ulcer, hemorrhoid or more serious problems.

    • Urinalysis

      There are an array of tests performed on urine, making it one of the most common methods of medical diagnosis.

    Our superb medical staff can administer physicals for a variety of needs.

    • Sports

      We administer physicals required for sports teams of all ages. Please bring immunization records and all required forms.

    • Work

      We administer pre-employment, fit-for-duty and executive physicals through our sister organization, Pulse Occupational Medicine.

    • School

      We administer school physicals for students of all grade levels. Please bring immunization records and all required forms.

    Prevention is the first priority for illness-free living. We encourage everyone to regularly see their primary care physician. However, we do provide select preventative care options as a convenience for patients.

    • Blood Pressure Screening

      If your primary care physician is unavailable and you suspect a problem with your blood pressure, please come in for a blood pressure check by our qualified providers.

    • Vaccinations

      We administer a variety of preventative vaccinations including hepatitis B, flu shot, PPD, and T-DAP.

    We have extensive experience in the occupational health field helping businesses reduce injuries, lower costs and promote a safe workplace. Through management of Pulse Occupational Medicine, we offer comprehensive occupational health services to organizations of all sizes from small start-ups to large corporations with hundreds of employees.

    • Case management

      Our physicians create customized rehabilitation programs and monitor return-to-work progress.

    • Health and wellness programs

      We help organizations develop wellness programs that promote employee buy in and inspire success. Our programs actively engage members in maintaining their own health; reduce the overall cost of healthcare, Workers’ Compensation claims and lost work time; and support positive lifestyle change.

    • Testing

      We offer a full complement of testing services including vision screening, audiology testing, spirometry and pulmonary function testing (PFT), x-rays and laboratory tests.

    • On-Site Support

      Our providers will travel to your location for on-site clinics, company physician services and college health clinical services.

    • Drug and alcohol testing

      Our rapid drug screening technology, offered at all sites, benefits both employers and their employees. Services include urine collections, Medical Review Officer (MRO) services, breath alcohol testing, hair collections and random drug testing programs.

    • Pre-placement evaluation

      Pre-placement evaluations include physicals, drug screens, immunizations, mask fittings and vision and hearing tests.

    • Educational programs

      We offer customized programs in personal health and well-being, managing chronic illnesses, safety and prevention, understanding healthcare options and expenditures, nutrition and physical activity plans, and more.

    • Physicals

      We perform all necessary medical evaluations such as Comprehensive Medical Evaluations (CME), pre-placement, annual, return-to-work, Federal/DOT, Nuclear (NCR), OSHA Medical surveillance, Firefighter, etc.

    • Independent medical evaluations (IME)

      We have extensive experience conducting IMEs, at the request of employers and insurance carriers, to provide independent and objective opinion of the clinical status of an individual who was injured at work.

    • Workers’ Compensation cases

      We treat initial injuries and manage follow-up care to "enable rather than disable" injured employees.

    • Injury care

      Injured employees are diagnosed and treated quickly by our qualified medical professionals. We also offer Case Management services for follow-up, rehabilitation and fit-for-duty programs.


    Ultimately, patients are the reason Rochester Regional Health Immediate Care exists. We constantly work to make patients’ experiences positive ones. Please direct your questions or concerns to the Site Administrator of the facility you visited. To report concerns about patient safety or quality of care, please contact Dr. Joseph Chow, President, TeamHealth Ambulatory Care, or The Joint Commission. For the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    For Billing Questions:

    • Urgent Care Billing of TeamHealth
      2351 North Forest Road.
      Suite 100
      Getzville, NY 14068
    • 1.855.458.4483

    Corporate Office:

    • TeamHealth Ambulatory Care: Practice Management
      1 John James Audubon Parkway
      Amherst, NY 14228
    • 716.204.4500
      716.204.4501 (fax)


    Immediate Care is one of the best medical facilities my family has ever been to. The staff members at IC are highly skilled when it comes to the practice of medicine. Thank you for truly putting the patient first

    — Henrietta


    Mission: Providing acute episodic for minor illness and injury in children and adults. Vision: Immediate Care strives to be a leader in the healthcare industry while continually exceeding the expectations of the patients, partners and communities we serve. Values: Innovative solutions, accountable leadership, excellence and integrity.

    About Rochester Regional Health

    Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes and beyond. The system includes 150 locations: five hospitals; more than 100 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Medical Laboratory, a global leader in patient and clinical trials.

    Rochester Regional Health, the region’s second-largest employer, was named one of “America’s Best Employers” by Forbes in 2015. Learn more at

    • Joseph Chow, MD, MBA ViewHide Bio Joseph Chow, MD, MBA
      President, TeamHealth Ambulatory Care

      Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, President, TeamHealth Urgent Care. Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at our facilities.

      Dr. Chow joined our organization in 2007. He received the Medical Director of the Year Award in 2012. Dr. Chow now oversees the medical care delivered at all Immediate Care and TeamHealth-affiliated urgent care facilities across the country. He is interested in expanding urgent care nationally, and advancing integration among TeamHealth service lines. 

      Dr. Chow is board certified in Family Practice. He graduated Summa Cum Laude with a Bachelor’s degree in Biology from the University at Buffalo. He earned his Medical Doctorate from the University at Buffalo School of Medicine. Dr. Chow completed his residency in Family Medicine at the University at Rochester. He also earned a Master's of Business Administration from the University at Buffalo in 2014, graduating with Beta Gamma Sigma honors.

      In addition to his position with TeamHealth, Dr. Chow has served as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He is a Clinical Assistant Professor at the University at Buffalo’s Department of Family Medicine, and precepts medical students at a local volunteer medical clinic.

      Prior to joining TeamHealth, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as the attending physician for the Gow School, and sports physician at the Springville Griffith Institute.

    • Dr. Janet Williams ViewHide Bio Dr. Janet Williams
      Medical Director

      For nearly 20 years, Dr. Janet Williams has provided expert clinical care in a variety of emergency and urgent care settings, both hospital-affiliated and free-standing, in urban and rural areas.

      As an attending physician and faculty member in emergency departments and medical schools in Pennsylvania, West Virginia and New York, Dr. Williams has taught residents, physician assistants, and nurse practitioners in clinical emergency medicine and is an acknowledged national leader in the management and provision of clinical care. She is an accomplished clinician as well as a true advocate for patient satisfaction.

      Joining Rochester Immediate Care in February of 2010, Dr. Williams oversees all medical care at the Rochester Immediate Care facility on West Ridge Road in Greece, NY.

      Dr. Williams is certified as a Diplomate of the American Board of Emergency Medicine and is an active member of a number of national professional organizations including the American Academy of Urgent Care Medicine.

      A Rochester native, Dr. Williams earned her bachelor’s degree in mathematics at Bucknell University in 1984 and her medical degree at the University at Buffalo School of Medicine in 1988. She completed a residency in emergency medicine, including tenure as chief resident, at Allegheny General Hospital in Pittsburgh, PA in 1991.

      Following residency, Dr. Williams served as an attending physician in emergency departments at Allegheny General Hospital (1991-1992); Ruby Memorial Hospital, Morgantown, WV (1992-2003); and Strong Memorial Hospital, Rochester, NY (2003 – present).

      Her current academic appointment is Professor of Emergency Medicine at the University of Rochester School of Medicine and Dentistry. Previous academic appointments were at West Virginia University, Alderson-Broaddus College, and the Medical College of Pennsylvania.

    • Joe Coluccelli, RN, BSN ViewHide Bio Joe Coluccelli, RN, BSN
      Site Administrator

      Joseph Coluccelli joined our organization in August 2011, and he is Site Administrator for our Greece location. Mr. Coluccelli is responsible for day-to-day operations, leadership of clinical and clerical staff and patient satisfaction at the urgent care center.

      Prior to joining Rochester Immediate Care, Mr. Coluccelli was a Case Manager for Rochester Home Care where he was responsible for the overall plan and outcome of nursing staff. Previously he was Emergency Department Clinical Nurse Leader at Rochester General Hospital. Mr. Coluccelli holds a Bachelor of Science degree in Nursing as well as a Bachelor of Arts degree in Political Science from St. John Fisher College.

    • Trish Martin, MSN, RN ViewHide Bio Trish Martin, MSN, RN
      Site Administrator

      Trish Martin joined our organization as a Site Administrator for Rochester Immediate Care in October 2013. Ms. Martin is responsible for day-to-day operations, leadership of clinical and clerical staff and patient satisfaction at the Henrietta and Webster urgent care centers.

      Ms. Martin holds a Bachelor of Science degree from Niagara University as well as a Master of Science in Nursing Administration from Roberts Wesleyan College.


    Immediate Care is committed to a proactive approach to health and wellness. We are pleased to present information and tools for a healthy lifestyle, including a monthly e-newsletter and links to regional and national health organizations.


    Immediate Care provides you with an opportunity to put your skills to use, to become a leader in a growing organization and to be appropriately compensated—all this and you can have a life, too. We place a premium on innovation, excellence and performance. Click here to view available positions.

    Available Positions
    Click here to view all available positions at TeamHealth.

    Physicians, Physician Assistants, Nurse Practitioners

    • Competitive compensation
    • Incentive program
    • Full malpractice coverage with tail

    Position requirements:

    • ACLS and PALS certifications
    • Physicians must be Board Certified or Board Eligible in Emergency Medicine or Internal Medicine/Family Medicine with significant emergency medicine experience
    • Physician Assistants must be certified by NCCPA
    • Nurse Practitioners must be certified by AANP

    Registered Nurses, Licensed Practical Nurses, Radiology Technicians, Medical Assistants and Patient Service Representatives

    • Highly competitive compensation and benefit package
    • Performance incentives
    • Enhanced quality of life
    • Reasonable, established shifts
    • Professional, challenging and rewarding workplace environment
    • Diverse career opportunities
      • Full-time, part-time and per diem opportunities
      • Immediate Care is managed by TeamHealth, a progressive and growing healthcare organization with contracts throughout North America

    Organizational Philosophies

    • We cultivate a strong commitment to patient satisfaction and safety
    • We recruit and retain the highest quality physicians and medical team members
    • We create an environment of effective leadership, accountability and empowerment
    • We maintain a flat organization with open access at all levels
    • We focus on operational and performance data with national benchmarks
    • We encourage creative and solution-based thinking

    Available Positions
    Click here to view all available positions at TeamHealth.


    Do you have questions? Good, because we have answers! And if we don’t answer your question here, please feel free to contact the Site Administrator at the Immediate Care center nearest you, or our corporate office. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    • What is an urgent care center?

      An urgent care center is used for episodic care for patients with medical conditions that require treatment. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated in a timely fashion), a patient can receive treatment at Immediate Care rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

      Immediate Care is a full-service urgent care center, meaning that we have physicians, diagnostic tools and labs on-site so we can diagnose and treat most patients in one visit. This saves time and money for patients and insurance companies.

    • Are all urgent care centers alike?

      No, not all urgent care centers are alike! The quality of providers and the level of services vary widely. To assure the highest quality care, look for a center that is accredited by The Joint Commission, which is recognized nationwide as the preeminent organization for healthcare accreditation. Immediate Care is one of the very few urgent care centers in the country that has earned The Joint Commission’s Gold Seal of Approval. This signifies our commitment to continuously achieving the highest national standards for safety and quality of care.

    • Do I need to make an appointment to visit Immediate Care Center?

      No, you never need an appointment to visit Immediate Care. Come to Immediate Care when you need prompt medical care. You can, however, choose your arrival time through our online self-scheduling tool, InQuicker ( This helps us prepare for your arrival and speed up your visit.

    • How long will a visit to Immediate Care take?

      Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness. Patients who require tests, such as x-rays or labs, may require some additional time.

    • Who will provide my medical care?

      Immediate Care centers are staffed by board-certified physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. All of our providers—physicians, physician assistants, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.

    • How much does an office visit cost?

      Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

    • Do you accept insurance?

      Immediate Care accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit or those for free-standing emergency departments.

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