Quality Affordable Care

Like most urgent care centers, Rochester Regional Health Immediate Care requires payment at the time of service. Fees vary depending on the level of service provided. We accept most major insurance plans. Urgent care fees and co-pays are typically lower than those charged by emergency rooms.

Welcome Fidelis Care patients!

Beginning January 1, 2019 we will accept Fidelis plans.

If you have questions, please call prior to your arrival.


In Network

At the time of service, patients are required to pay the urgent care co-pay as determined by their insurance carrier (usually $25 – $75). This co-pay is typically substantially less than that charged by hospital emergency departments. We are a member of the Rochester Regional Domestic Network.




Excellus BlueCross BlueShield

Fidelis – We will accept Fidelis beginning 1/1/2019

Independent Health





The Empire Plan (NYSHIP) Co-pay determined by insurance carrier


United Healthcare

High Deductible

A pre-payment deposit of $150 is required prior to service for patients who maintain membership in High Deductible Plans. If deductible requirements have been satisfied, with verification from the insurance company, only the co-pay (determined by your insurance carrier) is required.


As a service to our senior population, we participate with Medicare Part B. We also participate with various Medicare Advantage Plans, sometimes called “Part C” or “MA Plans,” that are offered by private companies. If you have a Medicare Advantage Plan or a secondary plan and your insurance card says “Medicare,” Federal law provides for you to be seen at any emergency room or qualified urgent care center.

Out of Network

A pre-payment of $150 is required from every patient who maintains membership in a non-participating insurance plan. We will “courtesy bill” all plans, meaning we will submit the claim on the patient’s behalf, and the insurance company may reimburse the patient depending on his or her contracted plan.

Self Pay

A pre-payment deposit is required from every patient who presents to Immediate Care without valid health insurance coverage, is otherwise a non-insured private pay patient, or maintains a high deductible insurance plan.

Pay Bill Online

For your ease, we accept payments online and over the phone.


To pay your bill online, click here.

To pay over the phone call 833-801-0982

Rochester Regional Health Immediate Care is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.