“You have a great group of people with a great bedside manner.  Keep up the great work” - Greece, 4/28/13

“I have been here twice with others, first time here for myself.  Everyone here has always been great.  I always recommend your facility to others.” - Webster 4/16/13

“I thought the TV in the rooms is very cute. It adds a little spice to your wait!  Your people are too kind.  This is by far the best medical experience I have ever had and I am 60 years old.  My sister told me this was a great place to come to and she was right.  Thank you” - Greece 4/13/13

“I feel blessed with you people.  I have always gotten the best treatment and everyone has been very caring.  Please don’t' move, I need you people.  Thank you for all your help.” - Webster,  4/5/13

“Everyone was professional and very friendly.  I am a customer service manager for a very busy cardiology office, you guys pass with flying colors.” - Greece  3/30/13

“The PA Jon was very attentive and took the time to listen to me.” - Greece, 3/25/13

“The staff here is always professional nice and caring.  Our family is happy to have a place like this near.  Keep up the good work.  Thank you for caring.” - Webster, 3/23/13

“Best immediate care experience ever.  Brought my mom to urgent care on Brighton in Henrietta town line rd and it was the absolute worst experience ever. Thank you” - Webster, 3/20/13

“We received a postcard when your facility first opened.  We have received excellent care each time we have been treated here.” - Webster, 3/14/13

“Very little wait, excellent, professional service.  It was the best experience with doctors I have had.” - Greece, 3/11/13

“If I could come here on a regular basis instead of my PCP I would.  What a wonderful 'bedside' demeanor all of them had.  Very helpful with suggestions.” - Webster, 3/5/15

“Waiting room very clean and ladies at the front desk very friendly and professional. Doctor was great” - Webster, 2/28/13

“Everyone I encountered was professional and helpful.” - Greece, 2/25/13

“Mr. Gootnick, PA was kind, explained everything.  I didn't have any questions because he offered up everything I had wondered.  I am very grateful he cared for my daughter.  Michelle was wonderful” - Greece, 2/10/13”

“Everyone is exceptionally nice, it’s better than going to After hours in a hospital.  Will definitely return again.” - Webster, 2/7/13

“Always have excellent care here, staff is extremely polite and accommodating.” - Greece, 2/3/13

“Very professional with very courteous and helpful staff.  Hope they are here for a long time.” - Webster 1/24/12

“Everyone at Immediate Care are amazing. I walk in and they know my name.  The doctor makes me feel as though I am chatting with someone in my family, he is always listening.  Overall I wouldn't change my visits to my other place.  IC is not only an ER alternative, it is a name for some place to feel safe.” - Greece 1/20/12

“Very glad that I came here and not ER at Unity.  I know the wait at Unity ER would have been a lot longer.  Everyone I came in contact with treated me great.” - Greece 1/15/13

“It was very satisfactory to be able to get help on the weekend, when you are in pain and do not know what you should do.” - Webster 1/13/13

 “Awesome.  Waiting room was full was told could be an hour but was in and out fast.  But felt I was given appropriate professional service.” -  Webster, 1/11/12

“Who needs primary physicians anymore this service is much better.  Thank you” -  Webster 1/4/13

“We need more people responsible like all the staff that work here.  I think that everybody is doing a great job.  Keep the good work.  God Bless every staff, every nurse, everybody.” - Greece 12/29/12

“The TV in room while waiting on a medical staff is a great idea.  My son wasn't as impatient as he would have been. The girl that brought us to the room was very pleasant, great bedside manners with a smile.  Everybody was awesome” - Webster,  12/22/12

“This is my first time at this facility.  Very impressed.  I will change from my previous care facility.” - Greece 12/17/12

“I especially like the idea of giving the x-rays to the patients to take to the persons personal doctor.” - Webster 12/15/12

“The ladies were great with the kids.  Very happy with the experience.” - Webster 12/4/12

“This was by far an excellent experience.  When going to the ER would have been my only other alternative for a problem that was truly not an emergency.  This experience was quick, thorough, friendly and very easy.  No noise, no stress, no over-worked, under paid miserable employees.  Thank you, thank you, thank you.” - Greece 11/30/12

“Better than any other Urgent Care experience we have ever had.  Thank you” - Webster 11/20/12

“Dr. Work is amazing, she saw my daughter and we both love, love loved her!  She was funny and professional at the same time.  You guys are lucky to have her and the rest of the staff that was on tonight.“ - Greece 11/15/12

“This was fastest visit I have ever had.  Thanks.” - Webster11/4/12

“I never expected the service we received.  I will refer people that need urgent care to this facility.” - Greece 11/1/12

“Keep up the good work.  I love this place.  I would rather come here than to my children’s doctor or my PCP” - Webster 10/22/12

“Dr. Hamlin was great, thorough in the exam and the explanation and so very caring.  I worked in Quality as a manager for many years and know that all strongly agree responses are often considered a blow off on surveys, but I am truly impressed!” - Greece 10/15/12

“Facility and staff are among the best I have ever seen, thank you!” Greece 10/2/12

“Impressed with cleanliness and prompt services.” Greece 9/20/12

“My doctor was thorough and went above and beyond to find ortho doctor.” Webster 9/14/12

“Very easy procedure with minimal pain.  A+” – Greece 8/8/12

“RIC Rocks!!!  Male nurse was awesome.  He has a great bedside manner.  Conrad was very professional.  The x-ray tech was very nice.  She made me feel at ease.  She was very helpful.  Dr. Gootnick was very professional.” – Greece  7/31/12 

“Once again, excellent, informative, reassuring care.  Thanks.” - Greece 7/28/12

“It was great to have x-ray results quickly updated and med allergies discussed.  All staff was friendly and caring.  Thank you” – Greece 7/24/12

“I love having the option of going to urgent care.  I couldn't wait to seemy doctor because I was uncomfortable but I didn't feel that the ER was appropriate either.  This was the perfect alternative.” – Greece 7/8/12

“This urgent care center seemed more professional than other locations that I have been to.” – Greece 7/5/12

“Thank you Michelle, Stella loved you.  The doctor was amazing with Stella.  Thank you very much, another great experience at IC!” – Greece 6/28/12

“Receptionist was courteous and friendly.  RN Collucelli was excellent and professional.  Dr. Hamlin was excellent and professional.” – Greece 6/24/12

“Thank you.  Every time I have come here I have left feeling better.” Greece 6/21/12

“Wonderful atmosphere, great staff and great doctors too.  Modern and clean environment as well.” Greece 6/15/12

“I have had the pleasure of dealing with IC not only for myself but other family member and always friendly, kind and courteous.” Greece  6/11/12

“We love it here.  The staff is always nice.  They went over and beyond to check my daughter.  What a great experience.” - Greece 6/4/12

“Love the art in the room and the TVs were great.  Love the facility.” Greece   5/31/12

“I can't say enough about the great care I receive here.” Webster  5/29/12

“My daughter was afraid but Dr. Sullivan made her feel calm and comfortable.” Webster  5/26/12

“The staff here took there time and made me feel at ease” Webster   5/26/12

“I am a repeat patient and will continue to return” Webster   5/24/12

“In spite of my injury, the staff helped to make it a good experience” Greece   5/24/12

“The doctor took their time and explained my treatment. I always feel comfortable here” Webster   5/24/12

“I like coming here, even just to visit.  It is like home.  Quiet, comfortable chairs, TV, hot/cold drinks, friendly people. Who could ask for anything more.” Greece   5/22/12

“This is an excellent facility.  I have never had a bad experience” Greece   5/17/12

“Stephanie the PA was amazing! She made me feel comfortable and she explained every step of the way.” Webster   5/14/12

“The receptionist Mary Lou is wonderful.  Very down to earth, knowledgeable, friendly.  Doesn't get better than that when you’re sick.” Greece  5/14/12

“We love it here.  The staff is always nice.  Today alone they went over and beyond to check my daughter.  What a great experience.” Greece   5/12/12

“This was my first time and I and my kids were very pleased with the nice, polite staff.  I would definitely return if we have another emergency and I would tell everyone I know about how nice and fast immediate care is” Greece  5/5/12

“Best customer service I have ever received at a health facility" Greece   5/3/12

“Every time I've needed  to be seen here, I've never had a problem.” Webster  5/2/12

“This place is so convenient!” Webster  5/1/12

“I love it, well kept, very clean” Greece  4/28 /12

“Thank you for speedy care and concern.” Greece  4/23/12

“Staff is awesome.  Especially Mary Lou at Greece location.  We visit urgent care frequently with 2 small boys.  She is so friendly and helpful. Also NP Marty Mullane - wonderful.” Greece  4/21/12

“Been using Immediate Care for the past 2 years.  Fast accurate and proper care.  The staff are very nice - caring.” Greece  4/20/12

“Everyone was very nice, respectful and listened too. Very very helpful.  Thank you” Greece  4/16/12

“PA - Jennifer is very sharp.  Please know that her professionalism left us with a desire to talk well of your services.  Michelle was an excellent addition to a bad day.  Personnel like this will certainly help your agency.” Greece  4/13/12

“Everytime I am here it is a great experience!” Webster 3/31/12

“Chris was extremely helpful. I am happy to have you in Rochester.” Webster 3/31/12

“Better than my doctors office!” Webster 3/30/12

"Everyone here is so friendly and helpful.  This place is wonderful to come to.” Greece, 3/28/12

“Your services were very professional” Greece 3/28/12

“I am very pleased with my visit.  Have been to other urgent care centers and although staff was friendly I have to say my experience was more pleasant.  I felt very comfortable and thought every staff member was awesome.” Greece 3/26/12

“We have utilized this facility six times since February break.  It has always been convenient located and professional.  We will continue to come here for our medical needs.  I have shared our positive experience with our family and friends.  Your office is friendly and very efficient.” Greece,  3/19/12

“Everyone was great.  Went in a timely manner and was efficient.  I would come back again, thanks.” Greece 3/18/12

“Fast, easy and simple.  Just how it should be.” Greece 3/17/12

“All staff conveyed an excellent balance of concern.” Webster 3/16/12

“Very nice touch with the coffee maker. I didn't want to leave!” Webster 3/9/12

“What a wonderful experience! The staff was courteous and kind. I would recommend to all my friends.” Webster 3/7/12

“Enjoyed the Tv in the rooms!!!” Webster 3/6/12

 “Honestly this is the best experience I've ever had in a medical setting” Webster 3/3/12

“Very happy Immediate Care is available.  Everybody is very helpful and nice.” Greece 2/29/12

“Keep up the great work.- Thank you” Greece 2/28/12

“Great experience. So nice to have a doctors office that cares about patient experience.” Greece 2/26/12